Possible Positions: CRM Manager, Loyalty Program Manager, Head of Loyalty Program, CRM Campaign Manager, Head of CRM
Foster customer loyalty with Exponea. Unify your data, centering it around the customer rather than the channel or device. Use one platform to create, launch, automate, and analyze your campaigns.
Deliver harmonious experiences by interacting with each individual customer through their preferred channels. Save time building campaigns with a drag‑and‑drop scenario editor, and start increasing conversion rates, retaining more customers, and improving customer satisfaction.
Truly understand your audience and uncover hidden patterns in customer behavior. Data from all possible sources is collected in one central hub to create a complete picture of all your customers. Scale personalized customer experiences across all customer touchpoints with ease, using a single source of customer intelligence.
Send a thoughtful email to customers on their Birthday (or Name Day) using a customized email template. Customize the content based on the customer value and life cycle.
Increase email open rates. Thanks to an AI‑powered algorithm, determine the ideal distribution time for each user based on their email opening habits and reach them at this optimal hour.
Simplify your workflows. Collect all your data and campaigns in one platform. Analyze and execute from one place – no need to switch between different systems.
Create personalised campaigns for each customer. Unlock new opportunities to cross‑sell and up‑sell with data‑driven recommendations and offers in campaigns that connect the online and offline experience.
Split your customer base into highly‑detailed segments based on granular data. Use a drag‑and‑drop campaign builder to target each segment the right way.
Exponea has been a customer data platform since 2015. Years of experience means a stable provider you can count on.
Break the customer lifecycle down into 14 manageable stages from Visitor to Champion to At Risk.
It costs 500% more to acquire a customer than to retain one. Yet only 18% of companies today focus on retention. Why?