Increase your profits with better customer retention

Get the necessary data to generate more repeated purchases

Analyze thoroughly, yet easily

A specific type of cohort analysis useful for seeing how often and how fast customers return to take certain actions (e.g. purchase).

Rows contain the cohort of users who have taken the specified action in the given periods, while columns contain the subset of those users who have taken another specified action 0-N periods later.

Analyze thoroughly, yet easily
Why retention matters

Why retention matters

It is one of the most important business performance indicators. It is in your best interest to continuously improve user retention and monitor in on daily or weekly basis.

Three most important steps to watch. Firstly, retention/ engagement of new visitors, then conversion from visitor to buyer and finally to the retention of buyers.

Retention provides fantastic insights about impact of changes in your product and impact of major marketing campaigns.

Quote from Andy Roberts, Director of E-Commerce at Ebuyer
"“Exponea’s powerful communications platform and predictive analytics capabilities were the perfect fit for our business and will enable us to deliver personalised and high-quality experiences to all our customers.”"
Andy Roberts, Director of E-Commerce at Ebuyer

Get results in milliseconds

Discover the three types of retention

Exponea comes with three different types of retention definition: survival, exact and saturation.

Survival is especially suitable for businesses selling; exact for those in high-frequency sales; and saturation for once-in-a-lifetime sales.

There are many other intriguing questions that retention analysis can answer with ease.

Discover the three types of retention
Start today. See value tomorrow
Cohorts in rows and columns can be configured to summarize users by days, weeks, months

There is more

Cohorts in rows and columns can be configured to summarize users by days, weeks, months. Cohorts can be merged and only specified cohorts displayed (e.g. 1st, 7th and 28th day only).

Click on a row to plot a chart with retention for the row. The same applies to columns. The well-known “survival analysis”.

Success stories

See how companies like yours made it.
Too good to be true? Listen to God's voice.

Zoot is a major player among European e-commerce fashion websites

20.13% conversion rate growth

Zoot is a major player among European e-commerce fashion websites

European subsidiary of a top 5 global telco firm
Telco operator

126% improvement in online sales

European subsidiary of a top 5 global telco firm

8 reasons to stop looking elsewhere

We built Exponea around you and your customers. This is what you can do from day one


See value in 2 weeks

Why wait? The initial integration of Exponea takes just a few minutes. Our consultants then delve into your data, find actionable insights and deliver the first results in just a few weeks.


Cover the entire journey

It all begins with the customer's first visit and ends with their repeated purchases. Eager to know what happens in between? Get powerful customer insights and act upon them straight away, effortlessly and effectively.


Become customer-centric

Each and every one of your customers matters. Instead of just giving you a brief audience overview, Exponea delivers everything needed for one-on-one marketing.


Enjoy a fully-equipped tool

E-commerce businesses typically need as many as 12 separate tools to deal with tracking data, building audiences, sending emails etc. Then, there's Exponea that integrates everything into one interface. We call it the Direct Execution Ecosystem.


Build cross-channel campaigns

Reach your customers in the right place at the right time. Exponea is a truly multi-channel platform, where the only limit is one's imagination.


Bury the hatchet

Exponea is a peacemaker between you and your IT. Once the integration is done, it's between you and us. Let's focus on your marketing goals and let your IT focus on theirs.


Get the whole company on board

Exponea makes it easy for departments to work together. Get insights, decide on experiments and celebrate successes and new learnings together.


Boundaries? No, thanks

There's no such thing as two identical businesses. Exponea is ready, allowing everyone to dig as deep as they need and evolving by itself based on how you've been using it.