Value Delivery Manager

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Value Delivery Manager

calendarStart ASAP
contractFulltime / Contract
walletCompetitive salary reflecting your motivation and maturity (monthly fixed salary + stock options)
location-pinLondon, UK
“Join us as a Value Delivery Manager and apply analytical methods to business to help dynamic e-commerce firms in Travel, Food, Telco and Fashion!” says Michal Novoveský, Chief Customer Success Officer

We are Exponea, an internationally renowned experience cloud – a tool for in-depth analysis and marketing automation for businesses. We work with global e-commerce leaders and other top companies from all over the globe.

 

Currently expanding our Consulting Team, we’re looking for new colleagues as Value Delivery Managers. Could you be one of them?

 

  • Help top e-commerce businesses boost their performance
  • Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm
  • Serve clients and get experience globally (offices in Bratislava, Prague, London, Manchester, Edinburgh, Moscow, Warsaw, Palo Alto and Berlin)

Tasks and responsibilities:

  • Plan and oversee implementation to clients’ applications, websites or online shops
  • Utilise Agile and Lean practices
  • Review initial Scope of Work, finalise and approve with all stakeholders (Client, Client Success Manager, Integration Consultant, Sales Manager, Solutions Manager)
  • Compile a schedule and project timeline to agreed Scope of Work
  • Define tasks and required resources
  • Form, maintain and motivate a delivery team, allocate project resources
  • Manage projects to completion, within agreed timescales and budget
  • Deliver business value (both for Exponea and the client)
  • Manage, support and direct all stakeholders towards completion
  • Challenge, encourage, influence and make positive change
  • Implement and manage change when necessary to meet project goals
  • Track deliverables
  • Monitor and regularly communicate project progress with all stakeholders through online channels and site visits to ensure successful implementation
  • Overcome challenges within the project
  • Lead quality assurance
  • Monitor, report and manage project risks before they jeopardize the project.
  • Lead weekly project status calls including any preparation and follow-up
  • Evaluate and assess project results

Your colleagues:

  • A Customer Success Manager, who will manage the client relationship and business strategy.
  • Technical Integrators for more technically demanding integration work streams
  • Customer Analytics Consultant(s) for non-technical implementation work streams
  • Client teams – you will spend time with our clients in their offices. The requirements will vary depending on project size and complexity

Our expectations of you:

  • Experience in the following emerging sectors (the more the better): online analytics, BI, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction
  • Experience in project management (ideally on technical projects)

OR

  • Experience as a team lead

OR

  • Experience in strategic planning, risk management and/or change management

OR

  • Experience in Agile teams
  • Certifications in Project Management (PRINCE2 or PMP)
  • Understanding of frontend/backend technologies, relational databases and web mechanics. You won’t need to do any coding yourself, but a certain degree of familiarity and understanding is a must
  • Good command of English

Your future career prospects:

  • The role of Project Manager can be a stepping stone to senior management positions such as Head of Projects / Project Management or senior positions in the Project Management Office. Then, potentially to C-level positions such as COO (Chief Operations Officer) or CPO (Chief Project Officer)

More things you might like about Exponea:

  • Talent development thanks to our Internal Learning Academy:
    • Communication and soft skill development program provided by our resident coach and ex-McKinsey communication strategist Ivo Večeřa
    • Leadership academy, execution training – 7 habits of highly effective people by Stephen Covey Business Academy
    • Scaling-up program from Verne Harnish processed via TedExponea format

 

  • A great deal of freedom and trust. At Exponea we don’t clock in and out, and we have neither corporate rules nor long approval processes. We are interested in results from day one. The freedom goes hand in hand with responsibility.
  • Learning, personal development and professional growth. Including an annual budget for trainings in the amount of your monthly salary.
  • Entrepreneurship lessons.  Easier way to start your own business. Inspired by PayPal founders, our CEO, Peter, aims to support employees in starting their own successful firms. The money and know-how you will have obtained at Exponea will surely come in handy! (Read more of what Luna, our E-Commerce Growth Specialist has learnt about growing a business).
  • Flexible working hours. Remote work and home office are possible.
  • Reward based on your commitment and capabilities.
  • Possibility to co-own the company through our employee share program into which we have allocated over 50 percent of shares.
  • An easy-to-access downtown office.
  • An array of fringe benefits including hardware (pick the machine and tools you like), books, gym classes, language classes.
  • Free lunches in Exponea Foodie Club restaurants; free fresh fruit in the office every day.
  • Travel insurance, also for personal purposes.
  • Friendly atmosphere and motivated colleagues who like what they do.

About us:

Exponea is an award-winning customer experience and data management platform that not only boosts e-commerce growth with AI-powered engagement automation, but also helps improve companies’ culture with better cross-department collaboration and customer centricity. More info about Exponea.

 

Get a glimpse of life at Exponea and meet your future colleagues (Facebook Page Exponea Society).

Like this role? Apply here.


Drop your CV here or click to upload (docx, pdf, max. 5MB.)

If you have any questions, please contact us at career@exponea.com