Technical Support Specialist

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Technical Support Specialist

calendarStart ASAP
contractFull time
walletCompetitive salary reflecting your motivation and maturity (monthly fixed salary from 1200 EUR - 2000 EUR + stock options)
location-pinBratislava, Slovakia

We are Exponea, an internationally renowned Customer Data Platform – a tool for in-depth analysis and marketing automation for businesses. We work with global e-commerce leaders and other top companies from all over the globe.

 

We’re currently expanding our Support Team, and we’re looking for a new colleague to join as a Technical Support Specialist. Could it be you?

Tasks and responsibilities:

  • Provide guidance to Exponea users through live chat or other channels if needed 
    • Product and technical questions about the Exponea platform and related technologies (shopify, Google BQ, push notifications)
    • Provide help with technical side of implementing Exponea platform and use cases on clients website
  • Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts
  • Work during business hours 9AM-5PM and cover extended business hours till 11PM as a passive duty one or two times per week

What we expect of the candidate:

  • Basic understanding of HTML, CSS, JS
  • Basic understanding of programming (algorithms, conditions, cycles)
  • Problem solving skills (from identification to resolution)
  • Analytical thinking and ability to learn quickly
  • English language (advanced or native level)
  • Interest in data analytics and online marketing
  • Know how to communicate and build relationships over time with clients
  • More than one year of experience on positions such as Technical support

 

What we’ll consider an asset:

  • Russian language (advanced or native level)
  • Previous work experience in client facing role
  • Understanding of link between frontend and backend, network requests

Added value of the role:

  • Become an expert on the Exponea platform and help provide solutions for both clients and colleagues
  • Provide immediate problem-solving to industry professionals
  • Help build relationships with clients like Ebuyer, Sofology, River Island and help shape their attitude towards Exponea.

What you might like about this role:

  • Identifying and resolving the more advanced and non-standard tasks in the Exponea app
  • Getting to the root of problems
  • Cooperation with IT team on solving incidents and bugs with possible career as Level 2 support

More things you’ll like about Exponea:

  • Talent development thanks to our Internal Learning Academy:
    • Communication and soft skill development program provided by our resident coach and ex-McKinsey communication strategist Ivo Večeřa
    • Leadership academy, execution training – 7 habits of highly effective people by Stephen Covey Business Academy
    • Scaling-up program from Verne Harnish processed via TedExponea format
  • A great deal of freedom and trust. At Exponea we don’t clock in and out, and we have neither corporate rules nor long approval processes. We are interested in results from day one. The freedom goes hand in hand with responsibility.
  • Entrepreneurship lessons.  Easier way to start your own business. Inspired by PayPal founders, our CEO, Peter, aims to support employees in starting their own successful firms. The money and know-how you will have obtained at Exponea will surely come in handy! (Read more of what Luna, our Exponea alumni has learnt about growing a business).
  • Flexible working hours. Remote work and home office are possible.
  • Reward based on your commitment and capabilities.
  • Possibility to co-own the company through our employee share program.
  • An easy-to-access downtown office.
  • An array of fringe benefits including hardware (pick the machine and tools you like), books, sports and language classes.
  • Free lunches in Exponea Foodie Club restaurants; free fresh fruit in the office every day.
  • Travel insurance, also for personal purposes.
  • Friendly atmosphere and motivated colleagues who like what they do.

About us:

Exponea is a fast growing software company in the field of AI-enabled marketing automation and advanced data analytics. With offices and customers in many countries, the company spans the globe. The team works with multiple sectors, including e-commerce, banking, and telco and enables sustainable growth for market leaders, such as Victoria Beckham, Missguided, T-Mobile, Sygic, and many others. Learn more about Exponea.

Like this role? Apply here.


Drop your CV here or click to upload (docx, pdf, max. 5MB.)

Delivery

If you have any questions, please contact us at career@exponea.com