Knowledge Manager

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Knowledge Manager

calendarStart ASAP
contractFull time / Part time
walletCompetitive salary reflecting your motivation and maturity (monthly fixed salary from 1100 EUR - 1500 EUR + stock options)
location-pinBratislava, Slovakia or London, United Kingdom

We are Exponea. We give B2C marketers a robust tool to speed up optimisation and omnichannel communication. We work with global e-commerce leaders and other top companies from all over the globe. We’re currently expanding our Academy team and we’re looking for new colleagues, either part time or full time. Could it be you?

Tasks and responsibilities:

As the Knowledge Manager, you will be responsible for documenting various features of the product and putting together business how-to use cases to enable our clients to use Exponea independently. Our documentation is used heavily by our customers as well as our consultants as a central source of truth. Hence, it is a crucial aspect supporting our scalability and efficiency. Your job will include the following:

 

  • Making sure upcoming features are documented before each product update. You will need to work with the product team to understand what changes are planned and how they affect the product.
  • Improving the documentation of existing features based on feedback from our clients, consultants, and the support team.
  • Writing business how-to use cases, enabling our users to do more things in Exponea than before. You will need to work with our consultants to understand how features work and how they are applied in a business context.
  • Making Exponea more usable by improving the in-app experience and language used.
  • You will be passively exposed to technical aspects of the product, which can range from basic HTML, CSS and JS to working with webhooks, APIs or Jinja. It is up to you how much you want to learn by yourself or cooperate with our technical consultants instead.
  • Depending on your availability, there are a number of initiatives that you can own and push forward, such as improving user onboarding, using Exponea to analyze engagement with our documentation and implement automated communication with users, and much more.

Your colleagues:

  • Small team sharing the responsibilities described above
  • Product team
  • Technical consultants
  • Business consultants

What we expect from you:

  • Independent, responsible and fast learner. One of our core values is “Responsible freedom” – you will have vast freedom in execution provided your outputs are timely and of high quality.
  • Excellent command of English.
  • Attention to detail – the guides must be understandable for a diverse spectrum of readers.
  • Basic understanding of HTML, CSS, Jinja and Javascript is an asset. You won’t need to do any coding yourself, but familiarity with and understanding of website mechanics will come in handy.

More things you’ll like about Exponea:

  • Talent development thanks to our Internal Learning Academy:
    • Communication and soft skill development program provided by our resident coach and ex-McKinsey communication strategist Ivo Večeřa
    • Leadership academy, execution training – 7 habits of highly effective people by Stephen Covey Business Academy
    • Scaling-up program from Verne Harnish processed via TedExponea format
  • A great deal of freedom and trust. At Exponea we don’t clock in and out, and we have neither corporate rules nor long approval processes. We are interested in results from day one. The freedom goes hand in hand with responsibility.
  • Entrepreneurship lessons.  Easier way to start your own business. Inspired by PayPal founders, our CEO, Peter, aims to support employees in starting their own successful firms. The money and know-how you will have obtained at Exponea will surely come in handy! (Read more of what Luna, our Exponea alumni has learnt about growing a business).
  • Flexible working hours. Remote work and home office are possible.
  • Reward based on your commitment and capabilities.
  • Possibility to co-own the company through our employee share program.
  • An easy-to-access downtown office.
  • An array of fringe benefits including hardware (pick the machine and tools you like), books, sports and language classes.
  • Free lunches in Exponea Foodie Club restaurants; free fresh fruit in the office every day.
  • Travel insurance, also for personal purposes.
  • Friendly atmosphere and motivated colleagues who like what they do.

About us:

Exponea is a fast growing software company in the field of AI-enabled marketing automation and advanced data analytics. With offices and customers in many countries, the company spans the globe. The team works with multiple sectors, including e-commerce, banking, and telco and enables sustainable growth for market leaders, such as Victoria Beckham, Missguided, T-Mobile, Sygic, and many others. Learn more about Exponea.

Like this role? Apply here.


Drop your CV here or click to upload (docx, pdf, max. 5MB.)

Delivery

If you have any questions, please contact us at career@exponea.com