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Exponea Platform Specialist (US hours)

calendarStart ASAP
contractFull time
walletCompetitive salary reflecting your motivation and maturity (monthly fixed salary from 1500 EUR)
location-pinBratislava, Slovakia

We are Exponea, an internationally renowned experience cloud – a tool for in-depth analysis and marketing automation for businesses. We work with global e-commerce leaders and other top companies from all over the globe.

 

We’re currently expanding our Support  Team, and we’re looking for a new colleague to join as an Exponea Platform Specialist working during US business hours. Could it be you?

Tasks and responsibilities:

  • Provide consulting to Exponea users through live chat or other channels if needed, covering topics such as: 
    • Product and technical questions about the Exponea platform and related technologies (Shopify, Google BQ, push notifications)
    • Questions about different marketing related topics (e.g. emailing)
    • Helping our clients understand how to create reports, segmentations, campaigns or analyses in their respective projects
  • Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts
  • As an expert, provide help to other consultants with advanced use-cases
  • Work on 2 weeks rotations day (10AM-6PM) / night (6PM-2AM) shifts.

What we expect of the candidate:

  • Basic understanding of HTML, CSS, JS
  • Problem solving skills (from identification to resolution)
  • Analytical thinking and ability to learn quickly
  • English language (advanced or native level)
  • Interest in data analytics and online marketing
  • Know how to communicate and build relationships over time with clients
  • Previous work experience in a client facing role, support or in marketing

 

What we’ll consider an asset:

  • Understanding of the link between frontend and backend, network requests
  • Basic understanding of programming (algorithms, conditions, cycles)
  • More than 1 year of experience in SaaS company

Added value of the role:

  • Become an expert on the Exponea platform and help provide solutions for both clients and colleagues
  • Provide immediate problem-solving to industry professionals
  • Help build relationships with clients like Ebuyer, Sofology, River Island and help shape their attitude towards Exponea.

What you might like about this role:

  • Identifying and resolving more advanced and non-standard tasks in the Exponea app
  • Getting to the root of problems
  • Cooperating with the Product team in order to improve our platform, with a possible career path leading to Product Manager
  • Working closely together with business consultants, technical consultants and Exponea Academy trainers by providing them with knowledge about the Exponea Platform

More things you’ll like about Exponea:

  • A great deal of freedom and trust. At Exponea we don’t clock in and out, and we have neither corporate rules nor long approval processes. We are interested in results from day one. The freedom goes hand in hand with responsibility.
  • Entrepreneurship lessons.  Easier way to start your own business. Inspired by PayPal founders, our CEO, Peter, aims to support employees in starting their own successful firms. The money and know-how you will have obtained at Exponea will surely come in handy! 
  • Flexible working hours. Remote work and home office are possible (also in a post-Covid-19 future).
  • Reward based on your commitment and capabilities.
  • Free lunches in Exponea Foodie Club restaurants.
  • Friendly atmosphere and motivated colleagues who like what they do.
We recognize gold recipients of The Duke of Edinburgh’s International Award (DofE).

About us:

Exponea is a fast growing software company in the field of AI-enabled marketing automation and advanced data analytics. With offices and customers in many countries, the company spans the globe. The team works with multiple sectors, including e-commerce, banking, and telco and enables sustainable growth for market leaders, such as Victoria Beckham, Missguided, T-Mobile, Sygic, and many others. Learn more about Exponea.

 

Were you made for this job? Then get in touch!

 

Like this role? Apply here.


Drop your CV here or click to upload (docx, pdf, max. 5MB.)

Delivery

If you have any questions, please contact us at career@exponea.com

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