Customer Support

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Customer Support

calendarStart ASAP
contractPart-time
walletCompetitive salary reflecting your motivation and maturity (Fixed monthly salary + Stock Options)
location-pinBratislava, Slovakia

We are Exponea, an internationally renowned e-commerce cloud – a tool for in-depth analysis and marketing automation for businesses. We work with global e-commerce leaders and other top companies from all over the globe.

Tasks and responsibilities:

  • Provide consulting to Exponea users through live chat, via email or phone
  • Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts
  • Manage internal and external guidelines
  • Provide general support to our customer-facing consultants

What you might like about this role:

  • Identifying and resolving the more advanced and non-standard tasks in the Exponea app
  • Getting to the root of problems
  • Reading customers’ mind through live chat
  • Doing something meaningful – something people really appreciate

What we expect of the candidate:

  • Problem solving skills (from identification to resolution)
  • Analytical skills
  • Ability to learn quickly
  • Flexible approach to customer inquiries
  • Interest in data analytics, online marketing

 

What we’ll consider an asset:

  • Previous working experience in help desk support
  • HTML, CSS, Javascript

More things you’ll like about Exponea:

  • A great deal of freedom and trust. At Exponea we don’t clock in and out, and we have neither corporate rules nor long approval processes. We are interested in results from day one. The freedom goes hand in hand with responsibility.
  • Dynamic international environment full of smart and driven people
  • Possibility to co-own the company through our employee share program.
  • Flexible working hours. Remote work and home office are possible.
  • Reward based on your commitment and capabilities.
  • An easy-to-access downtown office with amenities in Bratislava. Check out our offices in the hypermodern Twin City complex
  • An array of fringe benefits including hardware, books, gym classes, and more.
  • Friendly atmosphere and motivated colleagues who like what they do.

 

Get a glimpse of life at Exponea and meet your future colleagues in Bratislava (Facebook Page Exponea Society – Bratislava), Prague (Exponea Society – Prague) as well as London, Edinburgh, Moscow, Germany and Palo Alto (Exponea Society – Global).

 

About us:

Exponea is one of the world’s fastest growing software companies in the field of AI-enabled marketing automation and advanced data analytics. A UK-based company with Slovak origins, Exponea has offices in London, Edinburgh, Bratislava, Prague, Moscow, Berlin (to be opened soon) and Palo Alto. Having secured millions of euro in investment, the small team has grown into a 130+ people company in a year – and keeps growing. In Central Europe, it helps market leaders such as DeliveryHero, Kiwi.com, Sygic, T-Mobile or Zoot with personalized communication and real-time marketing. Exponea is the first SaaS company in the world to integrate Facebook Messenger Bots and Amazon’s Alexa into a modern marketing cloud.

 

Were you made for this job? Then get in touch!

Like this role? Apply here.


Drop your CV here or click to upload (docx, pdf, max. 5MB)

If you have any questions, please contact us at career@exponea.com