Customer Support Specialist (Polish speaking)

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Customer Support Specialist (Polish speaking)

2nd level support

calendarStart ASAP
contractFull-time
walletCompetitive salary reflecting your motivation and maturity (monthly fixed & variable salary from 800 EUR to 2000 EUR + stock options)
location-pinBratislava, Slovakia

We are Exponea, an internationally renowned experience cloud – a tool for in-depth analysis and marketing automation for businesses. We work with global e-commerce leaders and other top companies from all over the globe.

 

Currently expanding our Consulting Team, we’re looking for new colleagues as Customer Support Specialists. Could you be one of them?

Added value of the role:

  • Become an expert on the Exponea platform, to help provide solutions, for both clients and colleagues alike
  • Provide immediate problem-solving to industry professionals
  • Help build relationships with clients and their attitude towards Exponea

What you might like about this role:

  • Identifying and resolving the more advanced and non-standard tasks in the Exponea app
  • Getting to the root of problems
  • Doing something meaningful – something people really appreciate

Tasks and responsibilities:

  • Provide consulting to Exponea users through live chat or other channels if needed (email, skype, phone)
    • Technical questions about the Exponea platform
    • Questions about different marketing related topics (GDPR, emailing)
    • Support clients in creating analytics and marketing campaigns
  • Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts
  • As an expert, provide help to other consultants with advanced use-cases

What we expect of the candidate

  • Basic understanding of HTML, CSS, JS
  • Problem solving skills (from identification to resolution)
  • Analytical thinking
  • Ability to learn quickly
  • Ability to communicate in English and Polish with customers from all over the world
  • Flexible approach to customer inquiries
  • Interest in data analytics and online marketing

 

What we’ll consider an asset:

  • Previous work experience in help desk support
  • Understanding of link between frontend and backend, network requests
  • Basic understanding of programming (algorithms, conditions, cycles)

More things you might like about Exponea:

  • Talent development from our Internal Learning Academy
  1. Communication and soft skill development program provided by our internal coach Ivo Večeřa. – former Communication strategist from McKinsey
  2. Leadership academy,  Execution training – 7 habits of highly effective people from Stephen Covey, Business academy
  3. Scaling up program from Verne Harnish processed via TedExponea format

 

  • A great deal of freedom and trust. At Exponea we don’t clock in and out, and we have neither corporate rules nor long approval processes. We are interested in results from day one. The freedom goes hand in hand with responsibility.
  • Learning, personal development and professional growth.
  • Entrepreneurship and leadership lessons. You will gather valuable know-how for your own business. Our CEO Peter Irikovský’s goal is, as in the PayPal Mafia, to support our people in starting their own successful businesses. Easier done with the money and know-how you will have obtained here. (Read more of what Luna, our E-Commerce Growth Specialist has learnt about growing a business).
  • Flexible working hours. Occasional remote work and home office are possible.
  • Reward based on your commitment and capabilities.
  • Possibility to co-own the company through employee share program into which we have allocated over 50 percent of shares.
  • An easy-to-access downtown office.
  • An array of fringe benefits including hardware (pick the machine and tools you like), books, gym classes, language classes.
  • Free lunches in Exponea Foodie Club restaurants; fresh fruit in the office every day.
  • Travel insurance, also for personal purposes.
  • Friendly atmosphere and motivated colleagues who like what they do.

About us:

Exponea is an award-winning customer experience and data management platform that not only boosts e-commerce growth with AI-powered engagement automation, but also helps improve companies’ culture with better cross-department collaboration and customer centricity. More info about Exponea.

 

Get a glimpse of life at Exponea and meet your future colleagues (Facebook Page Exponea Society).

Like this role? Apply here.


Drop your CV here or click to upload (docx, pdf, max. 5MB.)

Delivery

If you have any questions, please contact us at career@exponea.com