Customer Success Manager

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Customer Success Manager

calendarStart ASAP
contractFull time
walletCompetitive salary reflecting your motivation and maturity (monthly fixed salary + stock options)
location-pinLondon, UK

We are Exponea, an internationally renowned e-commerce cloud – a tool for in-depth analysis and marketing automation for businesses. We work with global e-commerce leaders and other top companies from all over the globe.

 

Currently expanding our Customer Success team, we’re looking for a new colleague as Customer Success Manager (CSM). Could you be one of them?

 

  • Help top e-commerce businesses boost their performance
  • Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm
  • Serve clients and get experience globally (offices in Bratislava, Prague, Brno, London, Manchester, Edinburgh, Moscow, Warsaw, Palo Alto and Berlin)

Tasks and responsibilities:

As a Customer Success Manager you will be expected to:

  • build long-term relationship with your clients
  • act as a trusted advisor & industry expert able to challenge  the status quo
  • hold commercial discussions, when clients decide to grow with us

 

The role of CSM is to act as a guardian for both, client & Exponea. On the client side, the CSM’s main role is to ensure that Exponea delivers value to the client at every moment of the cooperation. As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that Exponea is fully aligned with client’s goals & strategy. On the other hand, the CSM should ensure that the cooperation is a win-win for both sides.

What we expect of the candidate:

  • In-depth knowledge of business and business trends, and the ability to understand clients’ business models extremely fast.
  • Knowledge of e-commerce, marketing and the current trends in the industry
  • Experience of leading teams and projects or pursuing own business (ideally B2B).
  • Previous working experience as an Account Manager/CSM or other similar role
  • Familiarity with the following emerging sectors (the more the better) – online analytics, BI, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction.
  • Motivation and willingness to become a professional user of the Exponea platform – you need to pull off 2-3 projects as a Customer Analytics Consultant and become proficient with Exponea to qualify as a CSM. Typical candidates qualify in 3-6 months, but only you decide how fast you get there.
  • Ability to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on.
  • Basic understanding of technology around marketing cloud solutions.

More things you might like about Exponea:

  • Talent development thanks to our Internal Learning Academy:
    • Communication and soft skill development program provided by our resident coach and ex-McKinsey communication strategist Ivo Večeřa
    • Leadership academy, execution training – 7 habits of highly effective people by Stephen Covey Business Academy
    • Scaling-up program from Verne Harnish processed via TedExponea format
  • A great deal of freedom and trust. At Exponea we don’t clock in and out, and we have neither corporate rules nor long approval processes. We are interested in results from day one. The freedom goes hand in hand with responsibility.
  • Entrepreneurship lessons.  Easier way to start your own business. Inspired by PayPal founders, our CEO, Peter, aims to support employees in starting their own successful firms. The money and know-how you will have obtained at Exponea will surely come in handy! (Read more of what Luna, our E-Commerce Growth Specialist has learnt about growing a business).
  • Flexible working hours. Remote work and home office are possible.
  • Reward based on your commitment and capabilities.
  • Possibility to co-own the company through our employee share program.
  • An easy-to-access downtown office.
  • An array of fringe benefits including hardware (pick the machine and tools you like), books, gym classes, language classes.
  • Free lunches in Exponea Foodie Club restaurants; free fresh fruit in the office every day.
  • Travel insurance, also for personal purposes.
  • Friendly atmosphere and motivated colleagues who like what they do.

About us:

Exponea is an award winning customer experience and data management platform that not only boosts e-commerce growth with AI-powered engagement automation, but also helps improve companies’ culture with better cross-department collaboration and customer centricity. More info about Exponea.

 

Get a glimpse of life at Exponea and meet your future colleagues (Facebook Page Exponea Society).

Like this role? Apply here.


Drop your CV here or click to upload (docx, pdf, max. 5MB.)

Delivery

If you have any questions, please contact us at career@exponea.com