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Customer Success Manager – UK

calendarStart ASAP
contractFull time
walletCompetitive salary reflecting your motivation and maturity (monthly fixed salary + stock options)
location-pinLondon, UK

We are Exponea, an internationally renowned Customer Data Platform – a tool for in-depth analysis and marketing automation for businesses. We work with global e-commerce leaders and other top companies from all over the globe.

 

Currently expanding our Customer Success team, we’re looking for a new colleague as Customer Success Manager (CSM) for the UK. Could you be one of them?

 

  • Help top e-commerce businesses boost their performance.
  • Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm.
  • Serve clients in the UK and get experience globally (offices in Bratislava, Prague, Brno, London, Edinburgh, Moscow, Warsaw, New York and Berlin)

Tasks and responsibilities:

As a Customer Success Manager you will be expected to:

 

  • Build long-term relationship with your clients
  • Act as a trusted advisor & industry expert able to challenge  the status quo
  • Hold commercial discussions, when clients decide to grow with us
  • The role of CSM is to act as a guardian for both, client & Exponea.
  • On the client side, the CSM’s main role is to ensure that Exponea delivers value to the client at every moment of the cooperation.
  • As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that Exponea is fully aligned with their client’s goals & strategy.
  • On the other hand, the CSM should ensure that the cooperation is a win-win for both sides.

What we expect of the candidate:

  • In-depth knowledge of business and business trends, and the ability to understand clients’ business models extremely fast.
  • Knowledge of e-commerce, marketing and the current trends in the industry.
  • Experience of leading teams and projects or pursuing own business (ideally B2B).
  • Previous working experience as an Account Manager/CSM or other similar role.
  • Familiarity with the following emerging sectors (the more the better) – online analytics, BI, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction.
  • Motivation and willingness to become a professional user of the Exponea platform – you need to pull off 2-3 projects as a Customer Analytics Consultant and become proficient with Exponea to qualify as a CSM. Typical candidates qualify in 3-6 months, but only you decide how fast you get there.
  • Ability to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on.
  • Basic understanding of technology around marketing cloud solutions.

More things you might like about Exponea:

A great deal of freedom and trust. At Exponea we don’t clock in and out, and we have neither corporate rules nor long approval processes. We are interested in results from day one. The freedom goes hand in hand with responsibility.

 

  • Flexible working hours. Remote work and home office are possible.
  • Rewards based on your commitment and capabilities.
  • Possibility to co-own the company through our employee share program.
  • An array of fringe benefits including hardware (pick the machine and tools you like), books, language classes.
  • Free lunches with Deliveroo. Every day!
  • Fresh fruit in the office every day.
  • Travel insurance, also for personal purposes.
  • Friendly atmosphere and motivated colleagues who like what they do.

About us:

Exponea is a fast growing software company in the field of AI-enabled marketing automation and advanced data analytics. With offices and customers in many countries, the company spans the globe. The team works with multiple sectors, including e-commerce, banking, and telco and enables sustainable growth for market leaders, such as Victoria Beckham, Missguided, T-Mobile, Sygic, and many others. Learn more about Exponea.

Like this role? Apply here.


Drop your CV here or click to upload (docx, pdf, max. 5MB.)

Delivery

If you have any questions, please contact us at career@exponea.com

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