UX Customer Analytics Consultant

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UX Customer Analytics Consultant

User eXperience meets Data Science in the fastest growing European SAAS company.

calendarStart ASAP
contractFull time
walletFixed base monthly salary from 900 EUR
walletCompetitive salary reflecting your motivation and maturity (monthly fixed & variable salary from 900 EUR to 3500 EUR + stock options)
location-pinBratislava, Slovakia or Prague, Czech republic
Michal Novoveský, Chief Customer Success Officer

We are Exponea. We give B2C marketers a robust tool to speed up optimisation and omnichannel communication. We work with global e-commerce leaders and other top companies from all over the globe. Currently expanding our Consulting team, we’re hiring specialists in performance marketing, AI-powered optimisation, web analytics, data science, and now, UX and CRO. Could that be you?

 

  • Be part of the digital revolution to change the way companies address customers online.
  • Help us build a global firm, enjoy freedom at work, and develop your potential to the full.
  • Help top e-commerce businesses boost their performance.
  • Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm.
  • Serve clients and get experience globally (offices in Bratislava, Prague, London, Manchester, Edinburgh, Moscow, Palo Alto and Berlin.

Job description:

  • Support clients in bringing continuous improvement to their sites, shops or apps (audit web pages and online shops ; design, manage and evaluate AB tests; propose changes to enhance customer experience and raise conversion rates).
  • Communicate with clients, teach them how to use the Exponea platform, suggest improvements to their products, prepare reports for their business decisions and project evaluation.
  • Oversee implementation to clients’ applications, websites or online shops.  
  • Communicate regularly with clients through online channels and occasional visits.

 

Your colleagues:

  • A Customer Success Manager, who will manage your project, define its scope with the client and be in charge of the business strategy.
  • Web integrators for more technically demanding integration
  • Data science experts (predictive behaviour analysis, recommendations and machine learning)
  • Client teams – you will spend a couple of days with our clients in their offices

Our expectations of you:

  • 1+ years of experience in digital UX design.
  • Experience in the following emerging sectors (the more the better) – online analytics, A/B testing, personalisation, CRO
  • Desire to get thorough knowledge of business
  • Basic understanding of HTML, CSS and Javascript is an asset. You won’t need to do any coding yourself, but familiarity with and understanding of website mechanics will come in handy.
  • Ability to understand and actively use analytical concepts to identify opportunities for improvement, which KPIs are crucial for decision-making and which metrics the business is based on.
  • Good command of English.

Your future career prospects:

  • A great stepping stone to management/project management positions with Exponea, such as a Customer Success Manager (if you enjoy communicating with clients).
  • Easier way to start your own business. Inspired by the PayPal Mafia (video), the objective of our CEO, Peter, is to support employees in starting their own successful firms. The money and know-how you will have obtained at Exponea will surely come in handy!

What you might like about Exponea:

  • A great deal of freedom and trust. At Exponea we don’t clock in and out, and we have neither corporate rules nor long approval processes. We are interested in results from day one. The freedom goes hand in hand with responsibility.
  • Learning, personal development and professional growth.
  • Entrepreneurship and leadership lessons. You will gather valuable know-how for your own business. Our CEO Peter Irikovský’s goal is, as in the PayPal Mafia, to support our people in starting their own successful businesses. Easier done with the money and know-how you will have obtained here. (Read more of what Luna, our E-Commerce Growth Specialist has learnt about growing a business).
  • Flexible working hours. Remote work and home office are possible.
  • Reward based on your commitment and capabilities.
  • Possibility to co-own the company through employee share program into which we have allocated over 50 percent of shares.
  • An easy-to-access downtown office.
  • Coaching sessions with our communication and talent development expert, Ivo Večeřa.
  • An array of fringe benefits including hardware (pick the machine and tools you like), books, gym classes, language classes.
  • Free lunches in Exponea Foodie Club restaurants; fresh fruit in the office every day.
  • Travel insurance also for personal purposes.
  • Friendly atmosphere and motivated colleagues who like what they do.

What you might not find elsewhere:

  • Opportunity to work with big shops, where your optimisations can bring huge positive impact on client’s business (this is what agency  consultants say)
  • Opportunity to achieve results fast (in a matter of days and weeks) thanks to our inhouse integration team and huge traffic of our clients.  (this is what consultants with major analytical companies say)  
  • Opportunity to help a wide range of companies and projects in attractive sectors  
  • Chance to get closer to business and clients
  • Chance to break free from the conservative environment and corporate rigidity and move on from routine to diverse work and client contact (this is what a data analyst with a bank says)
  • Opportunity to get transferred to other Exponea offices, travel all over the world while still working for a single company (this is what everyone says).

Were you made for this job? Then get in touch!

If you’d like to explore other roles in the Consulting team, check these out:

 

About us:

Exponea is an award winning customer experience and data management platform that not only boosts e-commerce growth with AI-powered engagement automation, but also helps improve companies’ culture with better cross-department collaboration and customer centricity. More info about Exponea.

 

Get a glimpse of life at Exponea and meet your future colleagues (Facebook Page Exponea Society).

Like this role? Apply here.


Drop your CV here or click to upload (docx, pdf, max. 5MB.)

Delivery

If you have any questions, please contact us at career@exponea.com