Customer Analytics Consultant

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Customer Analytics Consultant

The best job in the world, according to the CareerCast.com! A brand new and the most progressive sector!

calendarStart ASAP
contractFulltime / Contract
walletcompetitive salary
location-pinMelbourne, Australia
“We help e-commerce companies in Travel, Food, Telco and Fashion from all over the world!” says Michal Novoveský, Chief Customer Success Officer.
  • Want to help top e-commerce businesses boost their performance?
  • Want to disseminate the data-driven approach to business management, verify hypotheses instead of following the gut feeling, and identify objective facts in the fuzzy world, all that with the help of a world-class online analytics and marketing platform?

 

We are Exponea. We give B2C marketeers a robust tool to speed up personalisation. We guarantee ROI in less than eight weeks. And there’s more (Success Stories). 

 

We work with e-commerce leaders such as T-Mobile, DámeJídlo, Zoot, Sygic, Kiwi.com and other businesses from all over the globe.

At this moment, we are expanding our teams in different regions and recruiting for our new office in Prague. You will serve clients and get experience globally. You will grow in a successful business with offices in Bratislava, Prague, London, Moscow, Palo Alto and Melbourne.

 

Be part of a digital revolution to change the way companies address customers online. Help us build a global firm, enjoy freedom at work, and develop your potential to the full.

Customer Analytics Consultant job description:

  • Prepare data inputs for business decisions
  • Suggest improvements to our clients’ products; communicate with our customers; create marketing strategies
  • Teach clients how to use the Exponea platform, through training sessions and learning content
  • Produce regular project reviews, and seek the best possible outcome for each client.

 

You will work in close contact with a Customer Success Manager, who will manage your project, define its scope with the client and be in charge of the business strategy. You will:

  • Make sure that Exponea gets implemented
  • Analyze data and prepare hypotheses for testing
  • Find the best solution for the client in cooperation with the CSM
  • Implement modifications to the client’s application, website or e-shop, if need be
  • Communicate regularly with the client through online channels and occasional visits.

 

Other colleagues:

  • Web integrators for more technically demanding integration
  • Data science experts (predictive behaviour analysis, recommendations and machine learning)
  • Client’s team – you will spend a couple of days in our client’s offices

 

What we expect of you:

  • Experience in the following emerging sectors (the more the better) – online analytics, BI, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction
  • Desire to get thorough knowledge of business
  • Basic understanding of algorithms is an asset. You will not do any coding yourself, but familiarity with programming languages (e.g., JavaScript) and understanding how they work will come in handy.
  • Ability to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on.
  • Good command of English.

What people from similar sectors like about this job?

  • Opportunity to make deep analyses and look for solutions which will have maximum impact for the client (this is what online marketing agency analysts and PPC experts say)
  • Opportunity to get involved in implementation and achieve results fast in a matter of weeks and months (this is what consultants with major analytical companies say)  
  • Opportunity to help a wide range of companies and projects in attractive sectors (this is what internal CRM/product managers say)
  • Chance to get closer to business and clients (this is what programmers say)
  • Chance to break free from the conservative environment and corporate rigidity and move on from routine to diverse work and client contact (this is what a data analyst with a bank says)
  • Opportunity to get transferred to other Exponea offices, travel all over the world while still working for a single company (this is what everyone says).

You get the best career prospects with this job:

  • The experience you are going to acquire will give you an edge if you choose to start your own business. Inspired by the PayPal Mafia (video), the objective of our CEO, Peter, is to support employees in starting their own successful firms. The money and know-how you will have obtained at Exponea will surely come in handy!
  • The position of Customer Analytics Consultant paves the way to management/project management positions with Exponea, such as a
  • Customer Success Manager (if you enjoy communicating with clients); to specialisation in demanding projects, technical projects or to
  • Data Science and Machine Learning positions (if you are not fond of client contact).

What you will like about Exponea:

  • You will enjoy a great deal of freedom and trust. At Exponea we don’t clock in and out, and we have neither corporate rules nor long approval processes. We are interested in results from day one. The freedom goes hand in hand with responsibility.
  • You will work on developing a unique global product considered one of the best in the world by many.
  • We support learning, personal development and professional growth.
  • We have flexible working hours. Remote work and home office are possible.
  • You will be rewarded based on your commitment and capabilities.
  • You can become a co-owner of the company through employee share program into which we have allocated over 50 per cent of shares.
  • An easy-to-access downtown office in Prague or Bratislava.
  • An array of fringe benefits including hardware, books, gym classes, English classes.
  • Friendly atmosphere and motivated colleagues who like what they do.

 

Read about our firm at our Career Page or get a glimpse of life at Exponea and meet your future colleagues in Bratislava (Facebook Page Exponea Society – Bratislava), Prague (Exponea Society – Prague) as well as London, Moscow, Palo Alto and Melbourne (Exponea Society – Global).

 

Were you made for this job? Then get in touch!

Like this role? Apply here.


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