New Free Customer Engagement Channel

Facebook Chatbot API is NOW integrated into Exponea Direct Execution Ecosystem

  • Be among the first masterminds in the world to test it
  • Provide customer support actions
  • Deliver content requested by customers
  • Facilitate transactions
  • Enjoy Direct Execution Ecosystem

Use cases

  • Reduced workload
  • Improve satisfaction
  • Surprise and engage

Reduce workload

Reply to your customers within a minute, any time they reach out. Prepare an intelligent scenario to answer FAQ’s immediately. Reduce your support team’s workload.

15 min implementation

Improve satisfaction

Ensure that your top customers get the right person’s attention immediately.

VIP customers require special attention. Get an SMS notification every-time a VIP customer sends you a message, and provide the best personal support possible. Precise selection and message routing can ensure that each customer is handled by the right support team.

Surprise and engage

Let your customer know when you’re about to deliver the goods.

Facebook messages are free and your customers will appreciate notifications. Keeping customers updated on the progress of their orders creates an awesome experience.

How it works

We at Exponea integrated Send/Receive API just days after Facebook unveiled the functionality at its F8 developer conference. To be among the first in the world to test this new way to skyrocket your customer engagement, open your Exponea account, prepare a new scenario, find the FB message icon (next to e-mail, sms, banners), personalise your message and choose the trigger, and then execute and evaluate.

Just another Facebook chatbot? Not really

Benefit from a cross-channel platform

Exponea comes as a comprehensive tool. The built-in scenario designer lets e-commerce websites cover the entire conversion funnel.
Use the Facebook Chatbot along with other communication channels to get the best results!

Quote from Andy Roberts, Director of E-Commerce at Ebuyer
"“Exponea’s powerful communications platform and predictive analytics capabilities were the perfect fit for our business and will enable us to deliver personalised and high-quality experiences to all our customers.”"
Andy Roberts, Director of E-Commerce at Ebuyer

9 reasons to stop looking elsewhere

We built Exponea around you and your customers. This is what you can do from day one


See value in 2 weeks

Why wait? The initial integration of Exponea takes just a few minutes. Our consultants then delve into your data, find actionable insights and deliver the first results in just a few weeks.


Cover the entire journey

It all begins with the customer's first visit and ends with their repeated purchases. Eager to know what happens in between? Get powerful customer insights and act upon them straight away, effortlessly and effectively.


Become customer-centric

Each and every one of your customers matters. Instead of just giving you a brief audience overview, Exponea delivers everything needed for one-on-one marketing.


Enjoy a fully-equipped tool

E-commerce businesses typically need as many as 12 separate tools to deal with tracking data, building audiences, sending emails etc. Then, there's Exponea that integrates everything into one interface. We call it the Direct Execution Ecosystem.


Build cross-channel campaigns

Reach your customers in the right place at the right time. Exponea is a truly multi-channel platform, where the only limit is one's imagination.


Bury the hatchet

Exponea is a peacemaker between you and your IT. Once the integration is done, it's between you and us. Let's focus on your marketing goals and let your IT focus on theirs.


Get the whole company on board

Exponea makes it easy for departments to work together. Get insights, decide on experiments and celebrate successes and new learnings together.


Boundaries? No, thanks

There's no such thing as two identical businesses. Exponea is ready, allowing everyone to dig as deep as they need and evolving by itself based on how you've been using it.


Get value or money back

If you're not happy with what we deliver within two months, just say the word and we'll refund you.