Request Demo
Industry

Exponea
for the Telco Industry

“We use Exponea to analyze customers and segment so that communications are far more personalized.” Delivering relevant emails during times when our customers are most likely to open their inbox is incredibly effective as well. We are also completely pleased with the automation and personalization that Exponea facilitates. It has a significant impact when you can truly understand your customer.
Marek Ďurček, Web and Media Analyst
Telco industry

Easily identify your customers, no matter the touchpoint

Deliver expectation‑defying personalized experiences across each of your channels.

omni channel orchestration
Challenges

Challenges
in Telco Industry

icon

Identity Resolution

Complex customer data profiles and hierarchies

icon

Consent Management and Contact Policy

Difficult to manage consent and contact policy at the customer level instead of the channel level

icon

Integrations

Complex legacy system infrastructure requires extensive custom integrations for new channels, tools, systems

icon

Personalization

Online and offline personalization at scale is challenging without a complete picture of the customer

icon

Reporting Delays

No real‑time data; reporting takes hours

icon

Too many data tools

Multiple systems with different data formats that cannot communicate with each other

icon

Inefficient Channel Orchestration

Difficult to achieve the top‑level view of all channels required for omni‑channel orchestration

icon

Connecting Online to Offline

Due to disconnected internal & external digital channels

Have a different challenge?

Contact us
success story

Telekom grew online sales by 5X+
thanks to personalized web experience

Dynamic homepage personalization improves conversion by improving user experience and adding a relevant call to action.

Thanks to our solution, the client can display tailored and targeted messages to customers and find the best converting alternative through A/B tests.

read the success story
business woman
Use Cases

Solutions
For Telco
Industry

Personalization across website

Split prospects to multiple segments based on the probability of conversion. Increase the maximum bid on the segment with the highest probability.

Lead generation

Web layers are great tool to get immediate attention. You can use them to promote hot product or upsell offers.

01 / 00
capabilities

Key Features
For Telco
Industry

  • Single Customer View
  • Omni‑Channel Orchestration
  • Predictions
  • Performance analytics
  • Experiments and Personalization

Show the right content to the right customer, based on data. Exponea enables you to personalize your site for every visitor. Show location‑based offers, vouchers for loyal customers, weather‑based deals, and more.

Send the right message to the right person at the right time by interacting with each individual customer through their preferred channel. All customer interactions with your brand are recorded in real‑time, ensuring up‑to‑date communication with every message on every channel.

Stop customer churn before it happens. Predict the probability of churning for every customer in your database, and design automated campaigns to keep your most important customers.

Understand exactly how your customers move through your site. Drill down deep into comprehensive funnel analytics. Identify blockers and leaks, then fix them with Exponea.

Optimize every element of your site and increase conversions – without the need for IT. Make changes, test, and optimize, directly in Exponea.

resources for telco industry

E‑Books Picked
Just For You

Client Testimonials

Hear
From Our
Clients

logo
“Exponea allows us to personalize content for our visitors in real‑time. We are not dependent on our IT department in Germany.”
Dominik Brichta, Co‑Founder & CAO Electronic Star
G2 Crowd Reports

Real Reports.
No buzzwords.

Customer Data Platform
Marketing Automation Software

Exponea’s customer‑centric platform is the clear industry leader, based on user reviews. Exponea is redefining what it means to be a CDP and is pushing the boundaries of the market. Read more about the solution that customers love in the report.

View Report

Exponea’s customer‑centric engagement cloud is redefining the meaning of marketing automation software. That’s why we’re momentum leaders in G2Crowd’s user‑based momentum grid. Read more about the platform that customers love in the report.

View Report
G2 Grid® for Customer Data Platform
G2 Grid® for Marketing Automation Software

Obligation‑Free
Demo

Schedule a meeting to see Exponea in action

icon
Thank You!
The form was submitted successfully.

We rely on cookies

to optimize our communication and to enhance your customer experience. By clicking on the Accept and Close button, you agree to the collection of cookies. You can also adjust your preferences by clicking on Manage Preferences. For more information please see our Privacy policy.

Manage cookies
Accept & close

Cookies preferences

Accept & close
Back