Adopt a Customer
Centric Culture

in Telecoms

Download Guide
Telco Whitepaper ebook Telco Whitepaper ebook

Communication Service Providers enhance the customer experience and reduce churn with retailer techniques.

What will you learn?
We discuss the methods leading retailers are using to improve the customer experience as a way to differentiate themselves from their competitors, and how such techniques can, and have been used by CSPs to successfully reduce customer churn and maximise the value of their existing customers.
Opened ebook

What are some of the highlights?

  • Why adopting a Customer Centric Culture is the key to success in telecoms
  • How retailers maximise the use of customer data, using tools such as a Customer Data Platform to build a Single View of the Customer
  • How retailers capitalise on their data to execute effective sales engagements and drive personalised marketing campaigns
  • Real-world examples of CSPs who have adopted such strategies and improved their customer experience with tangible business results

Our Solutions Manager for Telecoms, Greg

Internationally experienced in the digital and technology industries, Greg has been working with digital marketing technology for 20 years. He has developed a solid background in Digital Analytics, Conversion Rate Optimisation, Personalisation, Campaign Automation and Customer Experience innovation. Greg has experience in dealing with both customer and vendor interests, enabling him to understand client needs and the ability to offer up win-win strategies and solutions.

Get it in your inbox

Thank You!

Thank you!

The guide is being sent to your inbox.

These tips are also used by Sofology

Watch a 2-minute video with our client. Discover how they use a set of personalization tactics from Exponea.

We rely on cookies

to optimize our communication and to enhance your customer experience. By clicking on the Accept and Close button, you agree to the collection of cookies. You can also adjust your preferences by clicking on Manage Preferences. For more information please see our Privacy policy.

Manage cookies
Accept & close

Cookies preferences

Accept & close
We use cookies to optimize our communication and to enhance your customer experience. We also share information about how you use our website with our third parties including social plugins and analytics. You consent to our use of cookies if you continue to browse our website. You can opt out of our cookie use on the Do not Sell my Personal Information page. For more information please see our Privacy Policy.