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Insights Chelsei Henderson May 02, 2019 6 min read

Create Your Own Fully Automated Omni-Channel Customer Experience

Customers want personalized interactions with your brand, and they want it on whatever channel is most conveni...
Insights Robert Heger Apr 24, 2019 10 min read

Analyzing Your Omni-Channel Performance with Attribution Models

Half the money I spend on advertising is wasted; the trouble is I don’t know which half. John Wanamaker,...
Insights Chelsei Henderson Apr 11, 2019 9 min read

Omnichannel Marketing Strategy: Learn How to Create Channel-Specific Content

The customer experience begins at the first impression. Sometimes, that’s through an engaging Instagram post. ...
Insights Samuel Kellett Mar 26, 2019 2 min read

Inside the Second Online Retail Challengers Event

Retention is KING! Great. What now? On March 21, Exponea hosted the second Online Retail Challenger’s event at...
Insights Chelsei Henderson Mar 15, 2019 6 min read

How to Foster Customer Loyalty Through Omni-Channel Communication

CRM managers spend their day adding new marketing channels, and finding ways to increase the revenue from thei...
Insights Chelsei Henderson Mar 08, 2019 6 min read

The Customer Loyalty Challenge: What Makes It Difficult?

Loyal customers will end up spending 67% more than new customers. Plus, it’s easier to sell to someone again t...
Insights Greg Moore Mar 05, 2019 4 min read

Etail Connect 2019 Insights: The Key Drivers of E-Commerce Success

We had the opportunity to be at the Etail Connect Event for Spring 2019, where we met with some of the most se...
Insights Greg Moore Feb 27, 2019 5 min read

How a Next Generation Marketing Platform Can Help Telcos Survive or Thrive

Now that true omni-channel communications have been made possible with the acceleration of Martech over recent...
Insights Greg Moore Feb 01, 2019 6 min read

Customer Experience Management in Telecoms – Global Summit 2019

We are now at the end of the 3 day summit about Customer Experience Management in Telecoms, and what a summit ...